StayMyTrip Cancellation and Refund Policy

Note: The cancellation time is calculated based on the check-in time specified in the booking.

Steps for Refund Processing

1. Initiate the Cancellation: Cancel your booking through your StayMyTrip account or by contacting customer support.
2. Refund Confirmation: You will receive an email or SMS confirming the applicable refund percentage.
3. Processing Timeline:

• Refund Initiation: Refunds will be initiated within 7 business days after cancellation is confirmed.
• Refund Completion: Depending on the payment method, it may take up to 10–14 business days for the refunded amount to reflect in your account.

Note: The refund processing time may vary based on your bank's policies.

• Full Refund (100%):
  • Cancellations made within the specified timeframe mentioned above.
  • Bookings canceled due to StayMyTrip's inability to provide the confirmed service.
• Partial Refund (50%):
  • Cancellations made beyond the free cancellation period but within the specified partial refund timeframe.
• No Refund:
  • Cancellations made after the specified cutoff time.
  • No-shows or early check-outs.

• Credit/Debit Cards: Refunds will be credited to the original card used for the transaction.
• UPI Payments: Refunds will be transferred back to the original UPI ID.
• Net Banking: Refunds will be processed directly to the originating bank account.
• Razorpay Wallet/Other Wallets: Refunds will be credited back to the same wallet.

Note: Refund processing times may vary depending on your bank or payment service provider.

StayMyTrip will not be held liable for cancellations or refunds due to circumstances beyond our control, such as:

• Natural disasters (e.g., earthquakes, floods, hurricanes).
• Government-imposed restrictions (e.g., lockdowns, travel bans).
• Other unforeseen events (e.g., strikes, terrorism).

In such cases, refunds will be considered on a case-by-case basis.

We understand that exceptional situations may arise. In cases of:

• Medical Emergencies: Supporting documents (e.g., hospital records) may be required.
• Travel Disruptions: Proof of disruption (e.g., flight cancellations) will be needed.

Refunds for special circumstances will be handled with compassion and in accordance with our policy framework.

Modification Requests

• Modifications (e.g., change in dates, room type) can be made at least 24 hours before check-in, subject to availability.
• Additional charges may apply based on the updated booking details.

StayMyTrip reserves the right to amend this policy at any time to ensure clarity and fairness. Any changes will be updated on this page. Customers are encouraged to review our policies before making bookings.

Thank you for choosing StayMyTrip for your accommodation needs. We are committed to providing a seamless and customer-friendly experience.

Failure to check in on the booking date without prior notice will be considered a no-show, and no refunds will be issued.

StayMyTrip complies with all applicable state and national regulations, including GST laws. Cancellation charges are subject to GST as per the Indian taxation rules.

Step-by-Step Escalation Matrix

1. Raise a Complaint: Contact customer support via email or phone.
2. Initial Resolution: If unresolved, escalate the issue to a senior support manager.
3. Final Escalation: Unresolved disputes will be addressed as per the applicable laws of India, with jurisdiction in Madhepura.

StayMyTrip offers a Pay@Hotel option for customers who prefer to make payments directly at the hotel during check-in. This policy ensures flexibility and convenience while maintaining transparency and security. Below are the terms and conditions associated with this payment method:

1. What is Pay@Hotel?

The Pay@Hotel option allows customers to reserve accommodations through StayMyTrip without making an online payment upfront. Instead, the payment is made directly to the hotel upon arrival.

2. Eligibility

• Pay@Hotel is available only for selected hotels and properties.
• The availability of this option is subject to the hotel's payment and booking policies.

3. Terms and Conditions

• Booking Confirmation: Reservations made using the Pay@Hotel option are considered confirmed only if all required booking details (e.g., valid ID proof, contact information) are provided.
• Payment at Check-in: Customers must pay the full booking amount at the time of check-in.
• Accepted Payment Modes: Hotels may accept cash, credit/debit cards, or other local payment methods. Confirm the accepted modes with the hotel in advance.

4. Cancellation and Refunds

• Cancellations Before Check-in: Customers can cancel without incurring charges unless otherwise specified in the hotel's cancellation policy.
• No-Shows: Failure to check in without prior notice may lead to cancellation charges as per the hotel's policy.

5. Special Conditions

• Holding Time: The hotel may hold your reservation only up to a specific time on the check-in date (usually 6:00 PM). Failure to arrive before this time without prior notification could result in booking cancellation.
• Security Deposit: Some hotels may request a refundable security deposit during check-in, which will be returned upon check-out.

6. Benefits of Pay@Hotel

• Flexible payment options.
• No upfront payment, providing financial convenience.
• Suitable for customers without access to online payment methods.

7. Important Notes

• Pay@Hotel bookings may have different cancellation and refund policies than prepaid bookings. Always check the specific property's terms during the booking process.
• StayMyTrip is not responsible for disputes arising from payment methods or terms offered directly by the hotel.

For any questions or assistance regarding cancellations and refunds, please contact our support team:

• Phone: +91 7903014220
• Email: staymytrips@gmail.com
• Hours of Operation: Monday to Sunday, 9:00 AM – 9:00 PM (IST)