Privacy Policy

StayMyTrip ('we,' 'us,' or 'our') operates an online platform that facilitates hotel bookings for travelers. This Privacy Policy applies to all users of our services and is designed to comply with relevant data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and applicable Indian privacy laws.

This document can be treated as an electronic record for purposes of (i) the Information Technology Act of 2000, (ii) the rules framed there under as applicable, and (iii) amended provisions relating to electronic records in different statutes, as amended by the Information Technology Act, 2000. Such electronic record is made by computer system and does not require any sign or signature on paper or in an electronic form.

This Privacy Policy ('Privacy Policy') is issued in terms of: (i) Section 43A of the Information Technology Act, 2000 and (ii) Regulation 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal information) Rules, 2011 ('SPI Rules') and General Data Protection Regulation.

This Privacy Policy has been established so that you understand how Casa2 Stays Private Limited uses the data you provide and how it protects it. This policy (the 'Privacy Policy') covers the services rendered by Casa2 Stays Private Limited through its website, www.StayMyTrip.com and/or mobile application under the name StayMyTrip (hereinafter collectively referred to as 'StayMyTrip'). We are a company registered under the laws of India, having registered office at B-1/102, Sunrise Apartments, Sector 13, Rohini, New Delhi, 110085, India This Policy of Privacy is applicable to all the Users ('Users') of StayMyTrip. According to the General Data Protection Regulation ('GDPR'), we are the 'data controller'. Our data protection officer can be reached through email at support@StayMyTrip.com.

This Privacy Policy addresses: (i) the information gathered from the Users of StayMyTrip & how such information including sensitive information or data is classified; (ii) the reason and manner for utilizing such information; and (iii) the mechanism as well as the parties to be engaged in respect of such information that has already been collected and compiled.

StayMyTrip may collect two (2) types of data about you: Personal and Non-Personal.

1.1. Personal Data

Personal Data means data that enables the StayMyTrip to know the particulars of who the user is and: such as: name, age, sex, postal address, telephone number and email address. Personal Data is data which StayMyTrip may acquire when users interact with StayMyTrip such as creating an account, making bookings for hotels, completing online surveys, selecting areas of communication with FairHotels or simply voluntarily providing any information about oneself.

1.2. Non-Personal Data

Non-Personal Data means data that does not in anyway single one out as a unique user (eg. No unique information but summarised i.e. on demographic bases or the number of visitors to a website). Non-Personal Data like personal Non-Personal Data may be collected during any of the mentioned modes above and quite automatically through Non-Personal Data which will later on be explained in the text hereunder.

Registration

Before utilizing one or more of the offered StayMyTrip, StayMyTrip will be given the opportunity to input or have input of preselected personal and client information known as Non-Personal Data. This is necessary to create unique online accounts or simply an Account and active the features available in StayMyTrip. Any individual who does not supply the full amount of data required may be effectively stopped from using any or all the StayMyTrip. Additionally, loss of any kind of data provided to FairHotels can also call for one to be barred from accessing any or all services offered on the StayMyTrip websites.

• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

StayMyTrip uses your information for various purposes, including:

• To Provide Our Services: Processing your bookings and managing reservations.

• Customer Support: Responding to your inquiries and providing assistance.

• Marketing and Promotions: Sending you promotional materials, newsletters, and special offers (you can opt out at any time).

• Website Improvement: Analyzing usage data to enhance our website and services.

• Compliance: Meeting legal obligations and protecting our rights.

As a user of StayMyTrip, you have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.

• Correction: You have the right to request corrections to your personal information if it is inaccurate or incomplete.

• Deletion: You can request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

• Data Portability: You have the right to request a copy of your personal data in a structured, commonly used format.

• Objection: You can object to the processing of your personal data for direct marketing purposes.

• Withdraw Consent: If we rely on your consent for processing, you have the right to withdraw that consent at any time.

To exercise your rights, please contact us using the information provided in the 'Contact Us' section below.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

StayMyTrip does not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or servicing you, such as payment processors and email service providers.

• Legal Requirements: We may disclose your information if required by law, to comply with a legal obligation, or to protect our rights, property, or safety, or that of others.

6.1. Third-Party Sharing Policies

We ensure that any third parties we engage with are compliant with data protection laws and have adequate security measures in place to protect your information. We require these third parties to use your personal data only for the purpose of providing their services to us and not for any other purposes.

We implement a variety of security measures to protect your personal information. These include:

• Encryption: Sensitive information is transmitted via Secure Socket Layer (SSL) technology.

• Access Controls: We limit access to your personal data to employees and contractors who need to know that information in order to process it on our behalf.

• Regular Security Audits: We regularly review our security practices to ensure your data is protected.

StayMyTrip uses cookies and similar tracking technologies to enhance your experience. Cookies are small files placed on your device that help us improve our website and services. You can control the use of cookies at the individual browser level. If you prefer not to use cookies, you may still use our website, but some features may be limited.

For more information about the cookies we use and your choices regarding cookies, please refer to our Cookie Policy.

StayMyTrip is committed to complying with applicable Indian privacy laws, including the Information Technology Act, 2000, and its rules. We ensure that your personal data is handled in accordance with these regulations, and we respect your rights as a data subject under Indian law.

Con el objetivo de mejorar los procesos y tecnologias, StayMyTrip makes sure to preserve the privacy of their customers and their usage of the various services that StayMyTrip offers. It follows that StayMyTrip may modify this Privacy Policy from time to time. While some of these changes may occur, they will in no case lower any of the protective measures that this Policy aims to maintain, but in fact will improve such measures.

The high percentage of parents and guardians expressed concern about the possibility of children using the StayMyTrip. It is not intended for children under the age of 18 (referred to as 'Minors'). These StayMyTrip in the UK use any Minors - including a setting up an Account or agreeing to any agreement with the StayMyTrip, where they may be asked to accept the terms and conditions of such agreement. Parents or guardians may, however, allow MInors aged 12 to 17 years to use the lodging facilities. However, such allowance must be accompanied by an undertaking to bear all responsibility and any potential legal implications due to the action of such Minor Child including without limitation, controlling the Minor Child's action of using the lodging facilities. StayMyTrip as self-described, does not collect or deliberately keep any personally identifiable information from persons below the age of 18. If it comes to your notice that you have an under aged child or a minor who has enrolled themselves with any such data in stature request deletion of this email from the database of StayMyTrip.

Payment Gateway: StayMyTrip uses Razorpay as our payment processing partner. All online transactions are conducted through Razorpay's secure platform. For more detailed information about Razorpay's privacy practices, please refer to their Privacy Policy.

1. For Users (Customers)

• Payment Methods: Users can make payments via credit cards, debit cards, UPI, and net banking through Razorpay.

• Security: Razorpay employs advanced security measures to protect your payment information. All transactions are encrypted and processed securely.

• Refund Policy: Refunds for cancellations or issues will be processed in accordance with our cancellation policy and initiated back to the original payment method.

• Transaction Fees: Users may incur transaction fees based on their payment method, as indicated during the booking process.

2. For Vendors (Hotel Owners/Property Managers)

• Payment Collection: Payments from users are collected through Razorpay after deducting applicable service fees. The remaining amount will be transferred to the vendor's designated bank account.

• Payout Schedule: Vendors will receive payouts as per Razorpay's schedule, which may vary based on transaction volume and types.

• Transaction Disputes: In case of payment disputes, vendors are responsible for providing necessary documentation to resolve the issue in collaboration with StayMyTrip and Razorpay.

• Compliance: Vendors must ensure compliance with applicable laws and regulations concerning payment processing.

3. User and Vendor Responsibilities

• Accurate Information: Both users and vendors must provide accurate and complete information during the registration and payment processes.

• Monitoring Transactions: Users should monitor their bank statements and report any unauthorized transactions to StayMyTrip and Razorpay immediately

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

• Email: staymytrips@gmail.com

• Phone: +91 7903014220

• Address: Jeevan Sadna, Guljar Bagh, Madhepura, Bihar, India