Guest Policies for StayMyTrip

Welcome to StayMyTrip! To ensure a seamless and enjoyable experience for all our guests, we have outlined clear policies governing bookings, stays, and associated services. These policies are designed to align with Indian hospitality standards and local regulations. Please familiarize yourself with our guest policies to ensure a smooth stay.

1. Booking Procedures

Standard Reservation Process

  • Reservations can be made via our website or mobile app.
  • Provide accurate personal information, including name, contact details, and payment method, to complete the booking.

Required Guest Information

  • All guests must provide a valid government-issued ID during booking and at check-in.
  • For international guests, a valid passport with an Indian visa is required.

Special Requirements for Hourly Bookings

  • Hourly bookings are capped at a maximum of 12 hours.
  • Guests can select their preferred time slots while booking.

Group Booking Guidelines

  • Group bookings (more than 5 rooms) require prior approval and may involve a customized deposit policy.
  • Contact StayMyTrip customer support for group booking assistance.

2. Check-In and Check-Out Times

  • Hourly Stays: Check-in and check-out times are flexible but must adhere to the hours booked.
  • Overnight Stays: Standard check-in is at 12:00 PM, and check-out is at 11:00 AM.
  • Early Check-In/Late Check-Out: Subject to availability and additional charges, as per property policy.

Tip: Please communicate your arrival time during booking to ensure a smooth check-in process.

Documentation Requirements

  • A valid government ID (e.g., Aadhaar card, voter ID card, passport, or driver's license) is mandatory at check-in.
  • Proof of address may be required for certain bookings.

3. Payment Terms

  • Payment Modes: We accept credit/debit cards, UPI, net banking, and wallets through Razorpay's secure gateway.
  • Advance Payment: Full or partial payment is required to confirm a booking. The remaining balance (if any) must be cleared at check-in.
  • GST Compliance: GST charges are applied as per Indian regulations and will be mentioned on the invoice.

4. Cancellation and Refund Policies

Refer to our detailed Cancellation and Refund Policy for information on eligible timeframes, refund percentages, and processing timelines.

5. Guest Responsibilities

  • Respect Property Rules: Comply with the specific policies of the property you are staying at.
  • Maintain Cleanliness: Treat the property and facilities with care. Damages caused by negligence will incur charges.
  • Occupancy Limits: Adhere to the maximum occupancy specified at booking. Extra guests may be charged.
  • Prohibited Activities: Illegal activities, disruptive behavior, or any action violating local laws are strictly prohibited.

Noise and Behavior Policies

  • Maintain decorum to ensure the comfort of other guests.
  • Loud music and unruly behavior are strictly prohibited.

Additional Guest Policies

  • Notify the property in advance if additional guests are joining.
  • Extra charges may apply for additional guests.

Property Damage Policies

  • Guests are liable for any damages caused during their stay.
  • The cost of damages will be deducted from the security deposit or charged separately.

6. Safety and Security

COVID-19 Protocols

  • Adhere to the COVID-19 safety measures, including wearing masks in common areas and following sanitization guidelines.

CCTV Monitoring Policies

  • Public areas may be monitored by CCTV for guest safety.

Data Protection Measures

  • StayMyTrip prioritizes the security of guest information in compliance with applicable laws. Refer to our Privacy Policy for details.

7. Identity Verification Requirements

  • Mandatory ID: All guests must present valid government-issued photo identification during check-in. Accepted IDs include:
    • Aadhaar Card
    • Passport
    • Voter ID
    • Driving License
  • For Foreign Nationals: A valid passport and visa are required as per Indian regulations.
  • Booking Name Match: The name on the ID must match the booking details.

8. Customer Support

For assistance or clarifications, feel free to contact us:

  • Phone: +91 7903014220
  • Email: staymytrips@gmail.com

Our support team is available to address your concerns promptly.

9. Final Note

StayMyTrip reserves the right to update these policies periodically to ensure compliance with evolving hospitality standards and customer needs. By booking with us, you agree to adhere to these terms.

We thank you for choosing StayMyTrip and look forward to hosting you!