StayMyTrip Vendor Listing Policy

To ensure consistency and trust across our platform, vendors must meet the following criteria:

• Legal Business Registration: Vendors must provide valid business registration documents (e.g., GST certificate, PAN, TAN).
• Accurate Property Information: All property details (address, amenities, room types, images) must be accurate and up-to-date.
• Identification Verification: Valid government-issued ID of the property owner or authorized manager is required Property Ownership/Lease Documents.
• Bank Details: Vendors must submit bank details for payments, including account number, IFSC code, and a cancelled cheque.
• Comply with all local, state, and national laws governing hospitality and lodging.

Vendors must complete the following steps:

• Online Application via our official website.
• Email Verification with OTP confirmation.
• Document Upload including property photos and legal documents.
• Approval & Onboarding upon successful verification by StayMyTrip's compliance team.
• Listing Activation on the StayMyTrip platform.

StayMyTrip maintains a high standard for listed properties. Minimum standards include:

• Cleanliness: All rooms and common areas must be hygienic, well-maintained, and cleaned regularly.
• Basic Amenities: Properties must provide essentials such as clean bedding, drinking water, toiletries, and functional bathrooms.
• Safety Measures: Secure locks, fire extinguishers, emergency exits, and first-aid kits are mandatory.
• Accessibility: Properties should provide clear signage and be easily accessible.

To protect our community, each property undergoes a thorough verification process:

• Document Review: Verification of submitted legal and identity documents.
• On-site Inspection: Physical inspection to ensure compliance with StayMyTrip standards.
• Approval: Upon successful verification, the listing goes live with full booking functionality.

Vendors are responsible for:

• Accurate and honest description of their property and services.
• High-quality, recent images of the property.
• Real-time availability and pricing updates.
• Ensuring that all amenities and features listed are available to guests.

Photo Quality Standards

• Minimum resolution: 1920 x 1080 pixels (HD)
• Minimum of 10 photos per listing
• Mandatory angles: entrance, bedroom(s), living area, kitchen, bathrooms, exterior, and view
• Photos must accurately reflect the current condition of the property and avoid heavy editing or filters

Misrepresentation or misleading listings may result in delisting or permanent suspension.

Prohibited Listings & Practices

StayMyTrip does NOT allow:

• Fake or misleading listings
• Illegal or unlicensed services
• Discriminatory practices based on race, religion, gender, etc
• Unauthorized subletting or timeshare scams
• Listings that violate intellectual property rights

• Maintain hygiene, safety, and quality standards.
• Handle guest check-in/check-out and customer service during stays.
• Resolve guest grievances promptly and professionally.
• Comply with StayMyTrip's Standard Operating Procedures (SOPs) for bookings, cancellations, and disputes.

• Vendor Control: Vendors have full control over setting room tariffs and availability.
• Commission Rates: StayMyTrip charges a 10% commission on each successful booking.
• GST on Commission: Applicable GST will be levied on StayMyTrip's commission.

Example:

• Room Tariff: ₹1,000
• StayMyTrip Commission (10%): ₹100
• Vendor Payout: ₹900 (minus applicable taxes)

This fee covers:

• Payment processing
• Platform maintenance
• Customer support

Commission and Payment Terms

• StayMyTrip charges a service commission on every successful booking.
• Commission rates are communicated during onboarding and may vary based on services and location.
• Payouts to Vendors will be made via Razorpay after deductions (if any) within 7 business days post guest check-out.
• Payout Schedule: Vendor payouts are processed weekly every Friday.
• Payment Method: Direct transfer to the vendor's registered bank account.
• Minimum Payout Threshold: ₹1,000. Balances below this will roll over to the next cycle.

For Razorpay privacy policy: https://razorpay.com/privacy-policy

• We reserve the right to approve, reject, or remove any Vendor listing.
• We may conduct periodic audits or property verifications.
• In case of non-compliance or guest complaints, we reserve the right to suspend or permanently delist a Vendor.
• For escalations, email: staymytrips@gmail.com

Termination of Listing

StayMyTrip may terminate Vendor listings under the following conditions:

• Fraudulent activity or misrepresentation.
• Repeated guest complaints or negative reviews.
• Legal violations or non-compliance with our policies.
• Breach of contract or payment terms.

Vendors may also voluntarily terminate listings with 7 days' written notice.

In case of disputes between Vendors and StayMyTrip:

• Initial Resolution: Parties should first attempt direct resolution via StayMyTrip's messaging system.
• Support Escalation: Contact StayMyTrip support with booking ID and details.
• Final Decision: StayMyTrip reserves the right to make the final decision in dispute cases.
• Attempt resolution via our support team at staymytrips@gmail.com
• If unresolved, arbitration may be initiated under the Indian Arbitration and Conciliation Act, 1996, with jurisdiction in Madhepura, Bihar.

StayMyTrip supports fair and transparent cancellation policies:

• Flexible: Full refund for cancellations made 72 hours before check-in.
• Moderate: 50% refund for cancellations made 48 hours before check-in.
• Strict: No refund for cancellations within 24 hours of check-in.

Vendors can select a policy per listing. All cancellations initiated by vendors must be justified and communicated to StayMyTrip.

Cancellations by vendors within 12 hours of guest check-in may incur penalties or suspension.

Vendors are responsible for complying with all applicable laws:

• Licensing: Possession of relevant hospitality licenses, including Fire Safety, Pollution Control, etc.
• Tax Compliance: Timely payment and reporting of taxes including GST.
• Local Laws: Adherence to state-specific laws, especially in Bihar, where additional hospitality regulations may apply.

Taxes and Additional Fees

• Vendors are responsible for including applicable local taxes, cleaning fees, or service charges in the listing price or as separate line items.
• Vendors are responsible for remitting applicable taxes and complying with GST laws.
• GST must be accurately declared and documented.

To mitigate risks, StayMyTrip recommends vendors maintain the following:

• Property Insurance: Coverage for damages, natural disasters, and theft.
• Liability Insurance: Protection against third-party claims arising from injuries or damages.

Note: While insurance is not mandatory, it is strongly encouraged.

Guest safety is a top priority. Required safety measures include:

• Functional smoke detectors and fire extinguishers
• Emergency contact numbers displayed prominently
• 24/7 security personnel or surveillance cameras in common areas (where feasible)
• Ensure secure access (e.g., key codes, locks) and safe entry/exit points.

• Treat guests with professionalism, respect, and courtesy.
• Refrain from discriminatory practices based on race, gender, religion, or nationality.
• Provide clear check-in/check-out instructions and be available for queries.
• Guests should not be solicited for off-platform transactions.

• Routine Inspections: Vendors must conduct regular inspections and maintenance.
• Prompt Repairs: Any reported damage or issue must be resolved within 48 hours.
• Upgrades: Vendors are encouraged to enhance guest experience by upgrading amenities periodically.

• Booking Management: Ensure room availability is updated in real-time.
• Guest Communication: Timely and respectful communication with guests.
• Compliance: Adherence to StayMyTrip's policies, terms, and guest expectations.
• Reviews Management: Respond to guest reviews professionally; offensive or defamatory responses are prohibited.
• Collect valid government ID proof before guest check-in.
• Guest should check the room before checkout. Staymytrip is not responsible for any issue or defect in the room.

• Account Access: Vendors can access their dashboard via secure login.
• Profile Updates: Vendors must keep contact information, pricing, and availability current.
• Account Termination: StayMyTrip reserves the right to suspend or terminate accounts for policy violations, fraud, or repeated guest complaints.

• Exclusive Promotions: Participation in StayMyTrip promotions (discounts, packages) is voluntary.
• Data Privacy: Vendors must respect guest privacy and adhere to data protection laws.
• No Direct Bookings: Soliciting guests for off-platform bookings is strictly prohibited.

By listing your property on StayMyTrip, you agree to:

• Abide by all terms outlined in this policy
• Maintain high standards of service and compliance
• Accept amendments as per StayMyTrip's discretion (with prior notice)

For support or inquiries, please contact us:

• Customer Support Email: staymytrips@gmail.com
• Phone Numbers: +91 7903014220
• Physical Address: Jeevan Sadna, Guljar Bagh, Madhepura, Bihar
• Website: www.staymytrip.com

StayMyTrip may revise this policy periodically. Vendors will be notified of changes via email or platform notifications. Continued use of the platform constitutes acceptance of the updated policy.